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IT-support will be responsible for taking in requests for all hardware and software support requests at CCT. IT-support will have four primary queues and the tickets that come in that queue will be distributed to appropriate queues.

The following is the queuing system layout

  • [email-address]
    • General Support
    • Research Support
    • Software Requests
    • Hardware Requests
    • Purchasing Requests
  • [email-address]
    • AV Support
    • Equipment Requests
  • [email-address]
    • Webmaster